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HomeShipping, Pickup, and Returns

Shipping, Pickup, and Returns

SHIPPING

Orders are shipped from our store within 3 business days. For orders of unusual weight and/or size, we reserve the right to contact you and make arrangements for additional payment. We are not currently able to ship outside the United States via this website, but you may contact us via [email protected] to make other arrangements. 

For Most Orders (as of 12/29/23):

  • $11.00 to California, Nevada, Oregon, and Washington.
  • $17.00 to all other contiguous U.S. states (APO locations as well).
  • $31.00 to Alaska and Hawaii.

If there is an issue with your shipping order, we will reach out to you by email. If we don't hear back from you in 3 days, we will cancel and refund your order.

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ON-SITE PICKUP

Are you able to stop by the Telegraph Avenue district? You can pick up your order at our front counter! Select the 'Pick Up at Store' option in the last stage of your checkout. When your item(s) are ready we will send you an email update. Just remember to bring your order confirmation as proof of purchase, and a photo ID to identify yourself.

Please wait for the "ready for pickup" email before coming to collect your order.

If there is an issue with your pickup order, we will reach out to you by email. If we don't hear back from you in 3 days, we will refund the impacted item(s) and you may pickup the remaining items when you wish.

Pickup Hours:

    • Monday  12pm - 9pm 
    • Tuesday  CLOSED
    • Wednesday  12pm - 9pm
    • Thursday  12pm - 9pm
    • Friday  12pm - 9pm
    • Saturday  12pm - 9pm
    • Sunday  12pm - 7pm

SPECIAL NOTE: There are more than a dozen restaurants on our block, all of which offer some form of pickup. Many people double-park as they wait, causing a fair amount of congestion. We respectfully suggest that you park in the Telegraph-Channing Garage, or find street parking on one of the surrounding blocks. The first hour of parking in the garage is free.

2510 Durant Avenue
Berkeley, California 94704

Phone: 510-540-7822
Email: [email protected]

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AT-CON PICKUP

If you chose to pick up your order at KublaCon 2024 (which will take place at the Hyatt Regency SFO on May 24-27), please bring your Order Number and ID to our tables in the Exhibitor's Hall, which requires a paid Badge for entry.

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RETURN POLICY

Bought a product by accident, or just decided you didn't need it? Games of Berkeley provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:

  • Goods red-tagged, or marked as "clearance" or "as-is"
  • Goods used or damaged after purchase
  • Goods not returned with their original packaging
  • "Mystery" packaged games and jigsaw puzzles
  • Collectible goods such as trading card game packs or blind box miniatures and toys

If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store during normal open hours. 

All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.

If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).

The policy for returns of consignment Used Games may be found at the following link:
Used Games - Buying & Selling