Shipping, Pickup, and Returns
Orders are shipped from our store within 3 business days. For orders heavier than 20 lbs, we reserve the right to contact you and make arrangements for additional payment. We do not currently ship outside the United States.
For Most Orders (up to 20 lbs)
- $10.00 to California, Nevada, Oregon, and Washington.
- $16.00 to all other contiguous U.S. states (APO locations as well).
- $30.00 to Alaska and Hawaii.
Are you able to safely stop by the Telegraph Avenue district? You can pick up your order at our front door! Select the 'Pick Up at Store During Shelter-in-Place' option in the last stage of your checkout, and give us 2 hours to prepare your order. Just remember to bring your order confirmation as proof of purchase, and a photo ID to identify yourself.
- 25¢ to cover the reusable paper bag in which your order is prepared, as required by Alameda County law.
New Pickup Hours as of Sunday August 1:
- Monday 12pm - 9pm
- Tuesday CLOSED (But still preparing and shipping orders!)
- Wednesday 12pm - 9pm
- Thursday 12pm - 9pm
- Friday 12pm - 9pm
- Saturday 12pm - 9pm
- Sunday 12pm - 7pm
SPECIAL NOTE: There are 17 restaurants on our block, all of which are also offering some form of pickup. Many people are double-parking as they wait, causing a fair amount of congestion. We respectfully ask that you park in the Telegraph-Channing Garage, or find street parking on one of the surrounding blocks. The first hour of parking in the garage is free.
2510 Durant Avenue
Berkeley, California 94704
PLEASE NOTE: In consideration for the health and safety of our employees and customers during the COVID-19 pandemic, Games of Berkeley is taking precautionary measures that require some changes to our standard return policy (which can be found below).
We are currently only taking returns of sealed products -- unopened miniatures, shrinkwrapped games, toys, & puzzles, etc. -- within 30 days of purchase, with receipts or online order confirmation emails. All other products that we would normally take per the standard policy may be returned once the pandemic has passed; the 30-day requirement is waived for these items.
We thank you for your patience and understanding, and apologize for any inconvenience this may cause.
STANDARD RETURN POLICY
Bought a product by accident, or just decided you didn't need it? Games of Berkeley provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:
- Goods red-tagged, or marked as "clearance" or "as-is"
- Goods used or damaged after purchase
- Goods not returned with their original packaging
- Collectible goods such as trading card game packs or blind box miniatures and toys
If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store during normal open hours.
All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.
If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).