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HomeShipping, Pickup, and Returns

Shipping, Pickup, and Returns

SHIPPING

Orders are shipped from our store within 3 business days. For orders heavier than 20 lbs, we reserve the right to contact you and make arrangements for additional payment. We do not currently ship outside the United States. 

For Most Orders (up to 20 lbs)

  • $10.00 to California, Nevada, Oregon, and Washington.
  • $16.00 to all other contiguous U.S. states (APO locations as well).
  • $30.00 to Alaska and Hawaii.

If there is an issue with your shipping order, we will reach out to you by email. If we don't hear back from you in 3 days, we will cancel and refund your order.

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ON-SITE PICKUP

Are you able to safely stop by the Telegraph Avenue district? You can pick up your order at our front door! Select the 'Pick Up at Store' option in the last stage of your checkout. When your item(s) are ready we will send you an update email. Just remember to bring your order confirmation as proof of purchase, and a photo ID to identify yourself.

Please wait for the ready for pickup email before coming to collect your order.

If there is an issue with your pickup order, we will reach out to you by email. If we don't hear back from you in 3 days, we will refund the impacted item(s) and you may pickup the remaining items when you wish.

Pickup Hours:

    • Monday  12pm - 9pm 
    • Tuesday  CLOSED (as of March 7, 2023)
    • Wednesday  12pm - 9pm
    • Thursday  12pm - 9pm
    • Friday  12pm - 9pm
    • Saturday  12pm - 9pm
    • Sunday  12pm - 7pm

SPECIAL NOTE: There are 17 restaurants on our block, all of which are also offering some form of pickup. Many people are double-parking as they wait, causing a fair amount of congestion. We respectfully ask that you park in the Telegraph-Channing Garage, or find street parking on one of the surrounding blocks. The first hour of parking in the garage is free.

2510 Durant Avenue
Berkeley, California 94704

Phone: 510-540-7822
Email: [email protected]

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RETURN POLICY

Bought a product by accident, or just decided you didn't need it? Games of Berkeley provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:

  • Goods red-tagged, or marked as "clearance" or "as-is"
  • Goods used or damaged after purchase
  • Goods not returned with their original packaging
  • "Mystery" packaged games and jigsaw puzzles
  • Collectible goods such as trading card game packs or blind box miniatures and toys

(Please note that "un-inked" Dynamic, Latitude 64, and Westside golf discs may be exchanged within 14 days for any brand golf discs of equal or lesser value. This applies to in-store purchases only, and such exchanges must be accompanied by the original purchase receipt.)

If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store during normal open hours. 

All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.

If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).

The policy for returns of consignment Used Games may be found at the following link:
Used Games - Buying & Selling