Shipping, Pickup, and Returns
Under normal circumstances, orders are shipped from our store within 3 business days. Please allow for extra time during COVID-19 pandemic conditions. For orders heavier than 30 lbs, we reserve the right to contact you and make arrangements for additional payment. We do not currently ship outside the United States.
For Most Items (under 30 lbs):
- $12.00 to California, Nevada, Oregon, and Washington.
- $20.00 to all other contiguous U.S. states (APO locations as well).
- $35.00 to Alaska and Hawaii.
Are you able to safely stop by the Telegraph Ave. district? Pick up your order at our store and skip all shipping and handling fees. Select the 'Pick Up at Store During Shelter-in-Place' option in the last stage of your checkout, and give us 2 hours to prepare your order. Just remember to bring your order confirmation as proof of purchase, knock on the door or ring our bell when you arrive, and please observe social distancing practices as you wait. (Our sidewalk will have distance markers for your convenience.)
PICKUP HOURS: 12pm - 7pm, Closed Tuesdays and Wednesdays
SPECIAL NOTE: There are 17 restaurants on our block, all of which are also offering curbside pickup. Many people are double-parking as they wait, causing a fair amount of congestion. We respectfully ask that you park in the Telegraph-Channing Garage, or find street parking on one of the surrounding blocks. The first hour of parking in the garage is free, and street parking fees are currently reduced during the pandemic.
2510 Durant Avenue
Berkeley, California 94704
PLEASE NOTE: In consideration for the health and safety of our employees and customers during the COVID-19 pandemic, Games of Berkeley is taking precautionary measures that require some changes to our standard return policy (which can be found below).
We are currently only taking returns of sealed products -- unopened miniatures, shrinkwrapped games, toys, & puzzles, etc. -- within 30 days of purchase, with receipts or online order confirmation emails. All other products that we would normally take per the standard policy may be returned once the pandemic has passed; the 30-day requirement is waived for these items.
We thank you for your patience and understanding, and apologize for any inconvenience this may cause.
STANDARD RETURN POLICY
Bought a product by accident, or just decided you didn't need it? Games of Berkeley provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:
- Goods red-tagged, or marked as "clearance" or "as-is"
- Goods used or damaged after purchase
- Goods not returned with their original packaging
- Opened collectible goods
If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store Monday-Friday only.
All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.
If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).